Live Voice

Live Escalations Dashboard
Depending on the type of integration you have and services you are using, your specific usage of this Dashboard may vary.  The Schedule Engine Dashboar...
Thu, 23 Jun, 2022 at 1:08 PM
Call Forwarding issues
Call Forwarding is a feature that is controlled by your phone provider. If you are unsure of how to forward your lines, there are a few ways you can resol...
Thu, 26 May, 2022 at 12:55 PM
Issues with Live Voice interactions
Below are some of the most common issues we see from our Clients along with some potential solutions. If you still have questions or concerns, don't hes...
Wed, 1 Jun, 2022 at 9:47 AM
Live Voice Resolution Types, Explanations, and Transcript Examples
Use Cases for New Inquiry & Resolution Options Whenever Schedule Engine handles a Live Voice interaction, we will automatically send you a summary emai...
Tue, 14 Jun, 2022 at 4:18 PM
Managing Booking Notifications
In addition to updating the way we classify these interactions, we have added a new intuitive Email Subject Line based on the type of Inquiry and Resolution...
Tue, 30 May, 2023 at 3:53 PM
Accepting & Reviewing Escalations
Mon, 16 Oct, 2023 at 12:59 PM
Live Voice - Call Forwarding Phone Providers
When Clients use the Schedule Engine Live Voice product, they will need to have a call forwarding provider on their end. Below are some of the most common p...
Thu, 26 May, 2022 at 12:12 PM
Customize on-hold settings
Who uses this feature Scheduling Pro Live Voice customers You can now select new options that allow you to customize your customers’ regular and emerg...
Tue, 16 May, 2023 at 1:55 PM
Escalation Update and Round Robin Release
We are updating our escalation features with more well-rounded workflows for you and your technicians as well as some powerful new notification options. The...
Wed, 23 Aug, 2023 at 4:33 PM