Live Chat

Live Chat Installation Guide
Wordpress Installation Steps Schedule Engine now offers a Wordpress Plugin to add our Scheduler and Chat services to your website. Simply add the Plugin a...
Fri, 3 Mar, 2023 at 2:11 PM
Coding for Chat to Appear After Hours
A script can be added to the website to control when the different chats appear.  This is example coding for Podium or ST Chat to Text and Schedule Engi...
Fri, 10 Mar, 2023 at 1:22 PM
Chat Resolution Types, Explanations and Transcript Examples
Use Cases for New Inquiry & Resolution Options Whenever Schedule Engine handles a Live Chat interaction, we will automatically send you a summary email...
Tue, 14 Jun, 2022 at 4:16 PM
Issues with Chat Interactions
Below are some of the most common issues we see from our Clients along with some potential solutions. If you still have questions or concerns, don't hes...
Mon, 16 Oct, 2023 at 1:34 PM
Managing Booking Notifications
In addition to updating the way we classify these interactions, we have added a new intuitive Email Subject Line based on the type of Inquiry and Resolution...
Tue, 30 May, 2023 at 3:57 PM
AI Chat Assistant Open Beta
Our AI Chat Assistant has now launched into open beta. This first version of our AI Assistant keeps things simple. It will start the chat with a friendly me...
Mon, 22 Jan, 2024 at 12:25 PM