Things to know:

If you haven’t already, set up automatic payments to pay for your Schedule Engine services by adding a form of payment. This ensures your monthly payments are made on time, every time. For more on how to set up payments, see How do I update the payment method on file?

How do I view my invoices, payments, and transactions details?

  1. Submit a ticket to support here:

  2. Outline the dates of the invoices or payments you are looking for

  3. Billing will respond with 24 hours with the requested information

Commitment Contract Customers: How do I view my usage for the month?

The billing tab will only appear if you are a customer using the Live Voice or Live Chat products AND you are on a contract with a minimum commitment. If you are still on a pure usage contract, you will not see a billing page. If you are on a contract for a minimum commitment you can see the billing page by logging in to your Schedule Engine dashboard and going to the Analytics Tab. Click on "Billing" (if you do not see this area in your dashboard, please note that it may take up to 4 weeks for this page to appear after you first sign on to your new commitment contract).