Who do I reach out to for support?
Modified on: Thu, 2 Mar, 2023 at 12:34 PM
Need help with your Schedule Engine products?
1. Technical & Billing Support Team - firstname.lastname@example.org
Technical issues or billing support should still be submitted via a ticket to our tech support team. This is the quickest way to have a problem resolved. Agents are available 6 days per week. Contact support by submitting a ticket here. Things support can help with:
Billing updates or issues
Integration issues (ex:availability not showing correctly)
Bugs (sync errors, scheduler not loading properly)
Chat & Voice agent errors, issues with emergency escalations
Small updates (fee changes on live services, updated working on the scheduler, logo / color changes)
Dashboard logins & email notification distribution lists
2. Schedule Engine + ServiceTitan Community Discussion Boards
Another great place to ask questions & connect with others using Schedule Engine is on our Community site! Post questions here and employees or other long-established customers can share answers, tips, ideas and what has worked for them too: https://bit.ly/SEcommunityboard
3. Customer Success Team
Reach out to the Customer Success Team or your Customer Success Manager for trainings, product information, etc. Customer Success can help with things like:
Questions about how our products and services work
Team trainings on products and services
Discussions on how to market and promote your scheduler
Questions about our marketing analytics function
Questions about best practices with your Schedule Engine products and services
Questions about the performance of your products and services
Big updates (new business units & trades, major Scheduler overhauls, moving to a new CRM / FSM)
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