When do I reach out to the Schedule Engine Support Team?
- Integration issues (ex:availability not showing correctly)
- Bugs (sync errors, scheduler not loading properly)
- Chat & Voice agent errors, issues with emergency escalations
- Small updates (fee changes on live services, updated working on the scheduler, logo / color changes)
- Dashboard logins & email notification distribution lists
When do I reach out to my CSM?
- Questions about how our products and services work
- Team trainings on products and services
- Discussions on how to market and promote your scheduler
- Questions about our marketing analytics function
- Questions about best practices with your Schedule Engine products and services
- Questions about the performance of your products and services
- Big updates (new business units & trades, major Scheduler overhauls, moving to a new CRM / FSM)