Need help with your Schedule Engine products?

1. Technical & Billing Support Team -

Technical issues or billing support should still be submitted via a ticket to our tech support team. This is the quickest way to have a problem resolved. Agents are available 6 days per week. Contact support by submitting a ticket here. Things support can help with:

  • Billing updates or issues

  • Integration issues (ex:availability not showing correctly)

  • Bugs (sync errors, scheduler not loading properly)

  • Chat & Voice agent errors, issues with emergency escalations

  • Small updates (fee changes on live services, updated working on the scheduler, logo / color changes)

  • Dashboard logins & email notification distribution lists

2. Schedule Engine + ServiceTitan Community Discussion Boards

Another great place to ask questions & connect with others using Schedule Engine is on our Community site! Post questions here and employees or other long-established customers can share answers, tips, ideas and what has worked for them too:

3. Customer Success Team

Reach out to the Customer Success Team or your Customer Success Manager for trainings, product information, etc. Customer Success can help with things like:

  • Questions about how our products and services work

  • Team trainings on products and services

  • Discussions on how to market and promote your scheduler

  • Questions about our marketing analytics function

  • Questions about best practices with your Schedule Engine products and services

  • Questions about the performance of your products and services

  • Big updates (new business units & trades, major Scheduler overhauls, moving to a new CRM / FSM)