With a classic integration, availability issues are usually only caused by:

1. Have you added or removed Technicians recently?

When a change like this occurs with out notifying Schedule Engine, we no longer have a 1:1 match on our information. 

Just file a ticket to our support team outlining your changes and we will make the updates on our end.

File a ticket:

• Visit https://support.scheduleengine.com/support/tickets/new