Our integration with ServiceTitan Adjustable Capacity Planning (ACP) works a little differently than other types of Schedule Engine configurations. What does this mean for my setup?

  • Capacity is controlled on your end in ServiceTitan's capacity planning instead of the Schedule Engine side.

  • You can still use buffers, blocked dates and availability window settings in your SE Dashboard to create rules for your scheduler availability.

  • Schedule Engine will look at capacity for the business unit that the job type is mapped to in ServiceTitan.

  • If the job type is not mapped to a business unit or is mapped to multiple business units, we will fall back on the rules set up during your onboarding.

If you have any issues with your ACP configuration in ServiceTitan itself, please reach out to your ServiceTitan CSM or their Support team directly for further assistance.