Availability issues can be caused by a few different factors. Below are some of the most common causes:
- Have you added or removed Technicians recently?
- Have you updated Job types or Business Units recently?
- Have you added, removed, or updated time slots recently?
When a change like this occurs with out notifying Schedule Engine, we no longer have a 1:1 match on our information.
If you answered yes to any of the above, don't fret!
Just file a ticket to our support team outlining your changes and we will make the updates on our end.
File a ticket: