Availability issues can be caused by a few different factors. Below are some of the most common causes:

  1. Have you added or removed Technicians recently?
  2. Have you updated Job types or Business Units recently?
  3. Have you added, removed, or updated time slots recently?

When a change like this occurs with out notifying Schedule Engine, we no longer have a 1:1 match on our information. 

If you answered yes to any of the above, don't fret! 

Just file a ticket to our support team outlining your changes and we will make the updates on our end.

File a ticket: